Refund & Cancellation Policy

Last updated: September 2026 · Draft compliance template — pending formal legal review before go-live

STOXGEN is currently free for all users during our beta/launch period. This policy describes how refunds and cancellations will work once paid plans are introduced.

1. Subscription cancellation

You may cancel your subscription at any time from your account settings. Cancellation stops future billing; you retain access to paid features until the end of your current billing period.

2. Refund eligibility

New subscribers may request a full refund within 7 days of their first payment if they have not made substantial use of paid-tier features.
Refunds are not provided for partial billing periods after the 7-day window, or for renewal charges once the service has been actively used.
In case of a verified platform outage or billing error, a pro-rated refund or credit will be issued.

3. How to request a refund

Contact us via the Contact / Grievance Redressal page with your account email and payment reference. Approved refunds are processed back to the original payment method via Razorpay within 5-7 business days.

4. Failed payments

If a renewal payment fails, we will retry and notify you by email before any access is restricted, giving you a chance to update your payment method.